Q. How is F2M different from other seafood sites on the web?
A. Almost all existing seafood sites are web storefronts for retailers selling inventory from a warehouse. Our warehouse is virtual.
Q. How did F2M come about?
A. F2M supplies the best restaurants in America with premium seafood. The web allows us to extend our product offerings to a discerning clientele for home use. The same products and the same overnight delivery system can now serve you.
Q. Why doesn't F2M sell swordfish, bluefish, whiting, and other popular seafood products?
A. The web abounds with seafood sites that sell these products. F2M specializes in unique and hard-to-find products that are not available elsewhere.
Q. Why are some F2M products unavailable from time-to-time?
A. The availability of F2M products depends upon the season, weather, and other conditions that can affect a catch or harvest. Additionally, the harvesting of many seafood products is regulated in order to maintain a sustainable supply.
Q. What's wrong with frozen seafood?
A. Frozen seafood will NEVER be as good as the incredibly fresh (or live) products that we carry.
Q. How should F2M products be prepared?
A. We have included a recipe, courtesy of one of our prestigious restaurant clients, for many product categories. We have also provided links to an extensive listing of seafood recipes found on "epicurious.com". Additional tips are available to members of our exclusive A-fish-ionado Club. F2M seafood is so deliciously fresh, the simplest preparations will be best.
Q. How long will F2M seafood stay fresh?
A. To enjoy the "just-harvested" flavor of our exotic products, we recommend you prepare them as soon as possible. If you do not plan to prepare your F2M selection within 2 days of delivery, you may wish to freeze it upon arrival.
Q. How are F2M products shipped?
A. All of our products are shipped overnight via Federal Express from wherever they are harvested. Temperature control is maintained by utilizing recyclable polystyrene containers and reusable gel-pacs.
Q. What happens if I order something and FedEx doesn't deliver it?
A. If FedEx is not accepting claims at the time of order we can not refund or re-ship. We will do our best at contacting FedEx to move package along. If FedEx fails to deliver OR your package is late due to weather there will be no refunds or re-ships. If FedEx fails to deliver OR is late and excepting claims due to mechanical issues, we will be happy to refund the shipping or re-ship at a later date.
Q. I'm having my order shipped to my office. Is that safe?
A. Yes. Our products are expertly packed to avoid spillage or odors and will maintain the appropriate temperature for up to 24 hours.
Q. What are the shipping charges for F2M orders?
A. We have a great system that's easy to understand.
- Guaranteed (by FedEx) by 8:00pm is a flat rate of $50 to most area codes
- Guaranteed (by FedEx) by 1pm is a flat rate of $55 to most area codes
- Guaranteed (by FedEx by 1pmSaturday delivery $60 to most area codes
No matter how much you order, no matter how many different locations it ships from, the charge is still the same: Either 50 or $55 -- your choice.